Returns & refunds

Fashionista Italia accepts returns for its wholesale trade orders. Contact us to request a return within 7 calendar days of delivery.

How to request a return

Email info@fashionistaitalia.com or contact us on WhatsApp +39 392 959 1314, quoting your order number, the items you wish to return and the reason. We will arrange the return with you and provide the delivery and customs instructions.

Return shipping and reimportation costs

The customer is responsible for return shipping costs and any costs of reimportation into Italy, including applicable customs, handling and clearance charges. Please contact us before sending an international return so the necessary paperwork can be arranged.

Refund arrangements

We confirm the items and refund arrangements with you when organising the return. The refund is processed after the returned goods have been received and checked. Return shipping and reimportation costs remain the customer’s responsibility.

Incorrect, damaged or faulty goods

Please contact us with your order number and details of the issue so we can investigate and arrange the appropriate remedy. This voluntary wholesale returns policy does not limit any rights or remedies that cannot lawfully be excluded. Where mandatory law requires different time limits, remedies or cost allocation, that law applies.

Contact

FASHIONISTA DI VERRECCHIA CARLO ANTONIO
Via di Ciriceto 60H/2, 51100 Pistoia, Italy
VAT 02053540478
+39 392 959 1314 · 09:00–18:00 Italian time (CET/CEST)
info@fashionistaitalia.com